General information

Job description

IT

Post description

Applications Support

Vacancy details

Division

Head Office - IT

Title

Applications Support - Glasgow

Contract type

Permanent Full Time

Vacancy location

Location

United Kingdom, Scotland, Head Office

Location

Requester

Number of positions to be provided

1

Employment Details

Contract hours

40.00

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

The Role:

We have an exciting opportunity for a Systems Support Analyst to join our Glasgow Head Office to support the business with all ERP (Infor 3) related queries, including resolving issues in-house to escalating to our third-party support providers. The role of Systems Support Analyst will involve working closely with the ERP/Applications Development team to analyse internal processes, provide solutions and the associated documentation. Our busy IT Team work within defined business wide SLAs and the Systems Support Analyst will be responsible for managing and resolving support calls whilst supporting Cisco Call Manager.
We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies.

About You

Successful candidates must demonstrate the following:

• Significant experience supporting ERP systems within a helpdesk environment.
• Experience with Infor ClouidSuite is desirable.
• Experience supporting a geographically diverse userbase.
• Effective communications skills and the ability to engage with a variety of internal and external stakeholders is essential
• Ability to work effectively under pressure whilst meeting tight deadlines
• Strong analytical and problem-solving skills with a methodical approach to workload

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

So what next?

If you think you fit the profile we would love to hear from you!
All you have to do is upload your CV and complete our short application form and we can take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER