General information

Job description

Managers

Post description

Customer Hire Desk Manager

Vacancy details

Division

Head Office - Hire Desk

Title

Customer Hiredesk Manager - Warrington

Contract type

Permanent Full Time

Vacancy location

Location

United Kingdom, North West, United Utilities

Location

Requester

Number of positions to be provided

1

Employment Details

Contract hours

45.00

About the role

The Role

Our team is the best in the industry – is it time for you to join us?
If you're passionate about delivering great service and want to work for a company where we'll help you be your best, GAP wants to hear from you!
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further.

As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Do we sound like the perfect fit? If so, apply now – your dream job is only a few clicks away.

The Role:
Reporting to the Service Manager, the Customer Hire Desk Manager will ensure that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for leading a team, managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying recurring issues and providing solutions. You will also be responsible for monitoring team performance and identifying training needs.

About You

Key aspects of the Customer Hire Desk Manager role will be to:

• Drive and motivate the team to meet objectives
• Deal with personnel issues
• Take responsibility for query resolution and prevention
• Liaise with GAP depots to ensure that plant is available
• Monitor the team's performance to ensure the customers' on hire/off
hire/exchange/breakdown requests are dealt with efficiently and
effectively and in line with their agreements
• Identify training requirements

Successful applicants should demonstrate the following:

• Excellent administration skills
• PC literacy, particularly Excel spreadsheets is essential
• Good knowledge of plant & tools and experience of hire desk systems

About Us

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline,
Annual Flu Jab)

So what next?

If you think you fit the profile we would love to hear from you!

All you have to do is upload your CV and complete a short application form and we can take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER