General information
Reference
005914
Publication start date
08/04/2024
Job description
Managers
Post description
Customer Hire Desk Manager
Vacancy details
Division
Head Office - Hire Desk
Title
Customer Hire Desk Manager - Preston
Contract type
Permanent Full Time
Vacancy location
Location
United Kingdom, Midlands, Volker
Location
PR2 5PE
Requester
Number of positions to be provided
1
Employment Details
Contract hours
45.00
About the role
The Role
Our team is the best in the industry – is it time for you to join us?
If you're passionate about delivering great service and want to work for a company where we'll help you be your best, GAP wants to hear from you!
The Role:
Reporting to the Head of GAP one, the Customer Hire Desk Manager will ensure that all business between Volker and GAP Group is carried out in an efficient and effective manner.
Key aspects of the Customer Hire Desk Manager role will be to:
• Drive and motivate the team to meet objectives.
• Deal with personnel issues.
• Take responsibility for query resolution and prevention.
• Liaise with GAP depots to ensure that plant is available.
• Monitor the team's performance to ensure the customer's on hire/off hire/exchange/breakdown requests are dealt with efficiently and effectively and in line with their agreements.
• Identify training requirements.
• Provide weekly leakage reports to ROD
About You
Applicants should have:
• Excellent administration skills
• PC literacy, particularly Excel spreadsheets is essential
• Good knowledge of plant & tools and experience of hire desk systems.
About Us
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Do we sound like the perfect fit? If so, apply now – your dream job is only a few clicks away.
Benefits include:
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you fit the profile and are up for the challenge, we would love to hear from you.
All you have to do is apply with your CV highlighting your current package and salary expectations and we can take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER